1. Eligibility

• Items must be unworn, unwashed, and in original condition with tags and packaging.
• Return request must be initiated within 14 days of delivery.
• Final sale items, lingerie, swimwear, and earrings are not returnable for hygiene reasons.

2. Return process

1. Email us at contact@yoursabaya.COM with your order number and reason.
2. We’ll reply with return instructions and the return address.
3. Pack items securely and ship using a trackable service.

Note: For Cash on Delivery orders in Morocco, returns are accepted; refunds are issued as store credit or exchange.

3. Return shipping costs

• Customer is responsible for return shipping unless the item is defective/incorrect.
• If defective/incorrect, we will cover reasonable return shipping or provide a prepaid option (where available).

4. Exchanges

Exchanges are subject to stock availability. If the exchange item is unavailable, we’ll issue a refund (PayPal/Western Union) or store credit (for COD orders in Morocco).

5. Refunds

• Approved refunds are issued to the original method: PayPal or Western Union.
• For Cash on Delivery (Morocco), refunds are issued as store credit or exchange.
• Please allow 5–10 business days after receipt and inspection for processing.

6. Damaged or incorrect items

If you received a damaged or wrong item, contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund.

7. Non-returnable items

• Final sale/clearance items.
• Intimates: lingerie, swimwear, and earrings (unless defective).
• Gift cards and downloadable items.

8. Return address & contact